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PerkClub is a membership platform for independent businesses. It lets your customers subscribe to your business with a monthly membership. They get exclusive perks, you get predictable recurring revenue — paid out to your bank account every week via Stripe.
No. That's one of the biggest differences. Customers scan your QR code, sign up in 30 seconds on a web page, and save their membership pass to Apple Wallet or Google Wallet. It lives right alongside their bank cards — no app to download.
Loyalty schemes reward spending after the fact with points or stamps. PerkClub is a membership where customers pay you upfront every month in exchange for guaranteed perks. You earn revenue before they even walk through the door.
For most regular-visit businesses, yes. A stamp card only pays you after a customer has already bought several times, and there's no guarantee they come back. A membership flips that around: the customer pays you every month upfront, which is why members tend to visit around 8 times more often than non-members. You get committed, recurring revenue instead of hoping someone fills a card.
A digital membership card lives in your customer's phone wallet instead of their pocket. They scan your QR code, sign up in about 30 seconds, and save a branded pass to Apple Wallet or Google Wallet. When they visit, your staff scan the pass on the kiosk to see what they're entitled to — no plastic card, no app, and nothing to lose.
PerkClub is based in London. We bill in GBP, our team is based here, and our merchants are independent UK businesses. International support is on the roadmap.
Independent UK businesses that rely on regular footfall like coffee shops, barbers, salons, bakeries, florists, gyms, delis, juice bars, pet groomers, and ice cream shops. If your customers visit repeatedly and would value a membership, PerkClub fits.
No. PerkClub gives independent businesses the same kind of subscription product chains like Pret offer — under your own brand, with your own pricing, your own perks. We're the platform; the membership belongs to your shop.
PerkClub was founded in the United Kingdom in 2025. The platform was built specifically for the independent UK high street and the team works directly with merchants on the operational details.
There's no single number that fits every shop, but the key idea is that retention beats acquisition: keeping an existing customer typically costs around 5 to 10 times less than winning a new one. A membership helps because it gives customers a reason to keep coming back every month. Across PerkClub merchants, memberships renew at roughly 85 to 95 percent, which is the kind of steady repeat custom most independents are aiming for.
Once someone has paid for a membership, they want to get their money's worth, so they build your shop into their routine. That's why members tend to visit around 8 times more often than non-members. The monthly perk turns an occasional customer into a regular.
PerkClub is built for businesses customers visit in person, where staff redeem perks at the counter using the kiosk. If you trade purely online with no physical location, it isn't the right fit today. If you have a shop, studio, or salon people come to, it works well.
PerkClub has three published tiers: Starter at £59/month (up to 20 members), Standard at £99/month (up to 50 members), and Max at £199/month (up to 100 members). Beyond that, an Enterprise tier is custom-priced. All tiers exclude the Stripe processing fee.
The 1.5% + 20p per transaction covers Stripe's payment processing fees — standard for the industry, and a small share of the recurring revenue each member brings. This increases to 2.5% for EEA cards and 3.25% for International or AMEX cards.
Stripe processes all membership payments and sends your earnings directly to your bank account every week. You can track all payments and payouts from your merchant dashboard.
Yes. All plans are rolling 30-day contracts. No lock-in, no cancellation fees. We work with independent businesses and know how volatile this can be so do not want to lock anyone into a long term contract.
No, there is no free trial available.
As a worked example: 50 members at £40/month = £2,000/month MRR. Transaction fees at 1.5% + 20p ≈ £40/month. Standard tier subscription = £99/month. Net to the shop: ~£1,861/month — before accounting for any uplift in members' add-on spending. The full calculator is on the homepage.
When your active member count exceeds your tier's limit, you'll be automatically upgraded. Upgrades take effect immediately. Downgrades take effect at the next billing cycle.
No. There are no setup fees, no onboarding fees, and no fees for designing your QR codes. The only costs are your monthly platform fee and the per-transaction Stripe fee.
Price it against the value a regular customer gets each month, not against a single visit. As rough guidance from real PerkClub shops: coffee tends to land at £30–£50, barbers £40–£60, salons £45–£70, florists £75–£110, and bakeries £32–£45. The right number is one that feels like an easy yes for your regulars while still protecting your margin.
Your monthly platform fee is based on your tier, not on how often perks get redeemed, so unused perks don't cost you extra. In fact a member who pays but visits less often is pure recurring revenue. You only ever pay the Stripe processing fee on the payments you actually collect.
Only when you cross a tier limit. Each published tier covers a set number of members — Starter up to 20, Standard up to 50, Max up to 100 — and you move up automatically when you exceed the cap. The fee is fixed within each tier, so growing inside your current band doesn't change your cost.
Yes. You can adjust your perks and pricing from your dashboard as you learn what works. Changes apply to new sign-ups going forward, and you should always give existing members fair notice before any change to what they pay.
Members pay for your membership, and Stripe routes that money to you, then sends it to your bank account each week. Your PerkClub platform fee is billed to you separately. To your members it simply looks like they're subscribing to your shop.
Stripe is PCI Level 1 certified, processes payments globally with strong fraud protection, and handles UK-domiciled merchant payouts cleanly. PerkClub never stores card details — Stripe handles all card data and we receive only tokenised references.
No. PerkClub will guide you through creating a Stripe Express account during onboarding. First-time Stripe verification adds 10–20 minutes to setup; subsequent sessions are faster.
Once weekly, on the same day each week, automatically. The first payout typically lands 7–10 days after your first paid member, while Stripe completes its initial verification.
If a member's payment fails, their QR is automatically blocked until payment is remade. Stripe does this automatically, so you don't have to chase the payment yourself.
Yes — like any UK service, memberships are subject to VAT rules based on your business's VAT status.
Yes. Refunds can be triggered from the Stripe dashboard and are processed back to the original payment method.
How VAT is treated depends on your own VAT status and how you've set your prices, so it works the same way as VAT on any other service you sell. If you're VAT-registered, the price your members pay should account for VAT just as your other prices do. If you're unsure, your accountant can confirm the right treatment for your business.
Stripe asks for the standard details needed to pay a UK business safely — typically your business and bank details and basic identity verification for the account owner. PerkClub walks you through this during onboarding, and first-time verification adds around 10–20 minutes to setup.
Everything is in your merchant dashboard — individual member payments, your weekly payouts, and any refunds. You can also view the underlying detail in your Stripe dashboard whenever you need a deeper breakdown.
Payments are collected straight away, but your first payout typically lands 7–10 days after your first paid member while Stripe completes its initial checks. After that, payouts settle into a steady weekly rhythm.
When a customer signs up via QR code, they tap 'Add to Apple Wallet' and the branded membership pass appears in their iPhone Wallet alongside their bank cards. No app download, no Apple ID setup beyond what they already have, and no further taps needed for daily use.
On Android, the same QR-scan signup flow ends with 'Add to Google Wallet'. The pass appears in the customer's native Google Wallet (or Wear OS wallet on supported devices) — same UX, no separate Android app.
Apple Wallet and Google Wallet sync passes through the customer's iCloud or Google account, so a new device automatically restores the membership pass. If something goes wrong, the customer can re-add the pass from their account dashboard in seconds.
Yes. Apple Watch wearers can show their pass directly from the Watch's Wallet app. Wear OS supports Google Wallet passes on supported devices. Staff scan it the same way as a phone.
Yes. We use your logo and brand colours however you can change this in the platform should you want to.
The membership is designed around phone wallets, which suits the vast majority of customers. For anyone without a compatible phone, staff can still look the member up on the kiosk by name, so they're never turned away at the counter.
Yes. The wallet pass refreshes automatically at the start of each billing cycle, so it always shows the current period's entitlements. Members don't need to re-add anything or take any action.
Wallet passes can show timely, helpful prompts on the customer's phone — the kind of gentle nudge that brings them back in. They're not marketing blasts, and they behave like any other wallet pass the customer already carries.
They scan your QR code (or visit your membership link), choose a plan, enter their payment details, and save their membership pass to their phone wallet. The whole process takes about 30 seconds.
Customers can cancel their membership at any time from their member dashboard. Their membership remains active until the end of their current billing period.
Absolutely. All payments are processed by Stripe, which is PCI Level 1 certified — the highest level of security in the payments industry. We never store card details on our servers.
Memberships are personal — the pass is tied to the member's account, and staff can see the member's name on the kiosk during redemption.
Each member has a personal dashboard showing their plan, perks, redemptions used in the current period, and renewal date.
Standard PerkClub plans don't include a pause feature today — members can cancel and re-join. Pause functionality is on the roadmap for shops in highly seasonal industries.
Not at the moment but this is something that is on the roadmap.
They show their wallet pass at the counter and your staff scan it on the kiosk. The kiosk shows exactly what the member is entitled to and the staff member taps to redeem. It takes seconds and there's nothing for the customer to remember.
Their membership is tied to their account, not the device, so nothing is lost. They sign in to their member dashboard on a new phone and re-add the pass to their wallet in seconds. Their plan, perks, and renewal date all carry across.
Yes. Each membership is separate, so a customer can hold passes from several different PerkClub businesses, all sitting together in their phone wallet. Your membership stays entirely under your own brand.
They see your branding, your membership options, and the perks included, then a quick and secure payment step. Once they've paid, they're prompted to add the pass to Apple Wallet or Google Wallet. The whole flow is designed to feel like joining your shop, not signing up to PerkClub.
No. PerkClub sends only useful transactional emails — welcome, payment confirmation, renewal reminders, and perk-expiry alerts. We don't send marketing broadcasts, and merchants can't bulk-email members from the platform either.
Yes. From their member dashboard, members can switch between published tiers at any time.
Stripe automatically renews the subscription on the member's billing anniversary. The wallet pass updates with the new period's entitlements automatically. Members receive a payment receipt by email; they don't need to do anything.
Perks reset at the start of each billing cycle (use it or lose it).
Yes. Merchants can suspend a member, reach out to support@perkclub.io for help.
Built-in referral mechanics are on the roadmap.
Nothing changes for you — they've still paid, and that's recurring revenue in your pocket. Perks reset at the start of each billing cycle, so unused perks simply don't carry over. Members tend to come back because they don't want to waste what they're paying for.
Yes. PerkClub sends renewal reminders and perk-expiry alerts as part of its transactional emails, so members aren't caught out. These are helpful nudges only — there are no marketing broadcasts.
Yes. Members manage their own card details securely through their member dashboard, handled by Stripe. If a card is about to expire, updating it keeps their membership running without interruption.
Rolling 30-day contracts. Cancel any time from your dashboard. Once cancelled you will need to accept redemptions for members until the end of their billing date. You'll remain on the platform until the end of your current billing period, after which billing stops automatically. You will not be able to launch any new memberships or accept new members during this period.
Their subscriptions are cancelled at the end of their current period and their wallet passes are deactivated. They will be emailed saying that you have decided to cancel with PerkClub.
PerkClub doesn't enforce a refund policy on customers — that's between you and your members. We provide the tools to issue refunds (full or partial) through your dashboard.
Technically yes — Stripe allows chargebacks on any card transaction. In practice, membership chargebacks are rare because the value is clearly visible and the cancel-anytime model gives customers a friction-free off-ramp. You'll be notified of any chargeback and can dispute it through Stripe.
Please get in contact with support@perkclub.io
Yes. You can issue full or partial refunds through your dashboard, and they're processed back to the member's original payment method via Stripe. It's entirely your call how you handle goodwill, since the customer-side refund policy is between you and your members.
No. When a member cancels, their membership stays active until the end of the period they've already paid for, then it ends automatically. They keep enjoying their perks for the time they've paid, which keeps cancellations feeling fair.
No. There are no cancellation fees and no lock-in — all plans are rolling 30-day contracts. You simply cancel from your dashboard and billing stops at the end of your current period.
If your customers visit weekly or more often and your average ticket is over £3, a paid membership will outperform a stamp card on revenue and retention. Most shops run both for 60–90 days, then quietly retire the stamp card once members reach critical mass.
Yes. PerkClub doesn't import points balances (the model is incompatible) but you can keep your existing points programme running while you launch a parallel membership and let customers pick. Most shops find members convert organically over a few months.
POS-bundled loyalty is convenient but tied to your till provider. PerkClub is POS-agnostic and built around recurring revenue, not retroactive points. Many shops keep their POS for transactions and use PerkClub for memberships — the two coexist cleanly.
Yes, and many shops do — especially during the launch phase.
Memberships are opt-in by signup, so customers re-enter their details when they join. This is deliberate: it ensures GDPR consent is fresh and avoids inheriting stale data.
No. PerkClub is POS-agnostic and runs separately from your till — staff redeem perks on the kiosk in the browser, while you keep taking payments however you do now. There's nothing to rip out and nothing to integrate, so day-to-day service carries on as normal.
No, and most shops don't. Running your existing scheme alongside a new membership for the first 60–90 days lets customers choose and gives members time to reach critical mass. Many owners then quietly retire the old scheme once memberships take hold.
Points reward spending after the fact, whereas a membership gives a clear monthly perk people can count on. In practice customers convert when they see the value, which is why most shops let the two run side by side at first rather than forcing a switch overnight.
Most independent UK coffee shops sell daily-coffee plans at £30–£50/month: 1 hot drink per day, 10% off pastries, plus a small extra (priority seating or a free birthday upgrade). See our coffee-shop guide for the full design playbook.
Most independent UK café and coffee-shop memberships sit in the £30–£50 a month range. Price it so a regular who comes in most days feels they're clearly winning, while you still protect your margin on each cup. A daily-coffee plan around the middle of that band is the safe starting point for most shops.
Yes — PerkClub doesn't replace your booking system (Booksy, Fresha, Square Appointments, etc.). It sits alongside it. Members get priority booking through your existing flow, and the PerkClub kiosk handles redemption when they arrive.
Weekly-bouquet memberships convert your most regular customers into a known weekly forecast. Instead of guessing how many lilies to buy, you order to your member count.
You can configure perks around quieter windows.
An amount of pastries per month at ~£38/month is the safe default for independent UK bakeries. The economics work because members anchor the morning visit, drive coffee attach, and stabilise your bake-to-demand forecast. Avoid 'unlimited' caps unless your morning bake has slack.
Yes. A restaurant membership works best when it rewards regular habits — think a monthly perk like a free starter, a standing discount, or priority booking — rather than trying to discount whole meals. It turns your most loyal diners into predictable monthly revenue, and members tend to visit far more often than walk-in guests. If you'd like help shaping one, email hello@perkclub.io.
Yes. If you need multilocation reporting and site specific menus then that's what the Enterprise tier is for. Message us on hello@perkclub.io
Yes. PerkClub suits any business people visit regularly, and fitness is a natural fit because the habit is already there. You can offer member perks alongside your classes or sessions and let customers redeem them on the kiosk when they arrive. For class booking you'd keep your existing system and let PerkClub handle the membership perks.
It can work well where customers come back on a regular cycle, such as monthly grooms or top-up visits. A membership smooths that into predictable monthly revenue and gives loyal owners a reason to book with you rather than shop around. Perks like a standing discount or priority slots tend to land best.
Most businesses go live in under 30 minutes. Design your membership, set your perks and pricing, and you're ready to print your QR code and start accepting members.
No hardware needed. The kiosk runs in the browser on any tablet, laptop, or phone you already own — just open your staff link and you're ready. Staff scan the member's wallet pass (or their phone), see what they're entitled to, tap redeem. It takes seconds per customer and no app to install.
Any business that relies on regular footfall — coffee shops, barbers, salons, bakeries, florists, gyms, delis, and more. If your customers visit repeatedly and would value a membership, PerkClub works for you.
No. There's no code, no developer tools, and no integrations to wire up. The membership builder is a form. Most shop owners set the whole thing up themselves in one sitting.
You can reach us on our business WhatsApp number or on our support chat in the platform.
Yes. We've worked with hundreds of independent UK shops to calibrate perks, pricing, and caps. If you'd like a structured walkthrough before launch, email hello@perkclub.io and we'll help you design something profitable.
Not much — your business and bank details for Stripe, your logo and brand colours for the pass, and an idea of the perk you want to offer. Everything else is a simple form. Most owners have all of this to hand and go live in under 30 minutes.
Once your membership is live, you print your QR code and put it where customers already are — by the till, on tables, in the window, or on a flyer. There's no fee for designing your QR codes, and customers just scan to sign up in about 30 seconds.
It's deliberately simple: open the staff link in any browser, scan the member's pass, and tap to redeem. Most teams pick it up in a single shift because there's no app to install and nothing to configure. If you'd like a hand, reach out on the support chat in the platform.
As soon as your membership is built and your Stripe account is verified, you can share your QR code and start signing people up. Setup itself takes most businesses under 30 minutes, though first-time Stripe verification can add 10–20 minutes.
The relationship is with your business: members sign up to your membership, and you can see your members in your dashboard. PerkClub acts as the platform that runs it on your behalf, and sign-up is opt-in so GDPR consent is captured fresh at the point a member joins. If you have specific data questions, email hello@perkclub.io.
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