Where is PerkClub based?

PerkClub is based in London. We bill in GBP, our team is based here, and our merchants are independent UK businesses. International support is on the roadmap.

Who is PerkClub designed for?

Independent UK businesses that rely on regular footfall like coffee shops, barbers, salons, bakeries, florists, gyms, delis, juice bars, pet groomers, and ice cream shops. If your customers visit repeatedly and would value a membership, PerkClub fits.

Is PerkClub a chain subscription, like Pret?

No. PerkClub gives independent businesses the same kind of subscription product chains like Pret offer — under your own brand, with your own pricing, your own perks. We're the platform; the membership belongs to your shop.

How long has PerkClub been around?

PerkClub was founded in the United Kingdom in 2025. The platform was built specifically for the independent UK high street and the team works directly with merchants on the operational details.

How much does PerkClub cost?

PerkClub has three published tiers: Starter at £59/month (up to 20 members), Standard at £99/month (up to 50 members), and Max at £199/month (up to 100 members). Beyond that, an Enterprise tier is custom-priced. All tiers exclude the Stripe processing fee.

Why are there transaction fees?

The 1.5% + 20p per transaction covers Stripe's payment processing fees — standard for the industry, and a small share of the recurring revenue each member brings. This increases to 2.5% for EEA cards and 3.25% for International or AMEX cards.

Stripe processes all membership payments and sends your earnings directly to your bank account every week. You can track all payments and payouts from your merchant dashboard.

Can I cancel anytime?

Yes. All plans are rolling 30-day contracts. No lock-in, no cancellation fees. We work with independent businesses and know how volatile this can be so do not want to lock anyone into a long term contract.

Is there a free trial?

No, there is no free trial available.

What's the maths on a typical UK coffee shop?

As a worked example: 50 members at £40/month = £2,000/month MRR. Transaction fees at 1.5% + 20p ≈ £40/month. Standard tier subscription = £99/month. Net to the shop: ~£1,861/month — before accounting for any uplift in members' add-on spending. The full calculator is on the homepage.

When does the next plan tier kick in?

When your active member count exceeds your tier's limit, you'll be automatically upgraded. Upgrades take effect immediately. Downgrades take effect at the next billing cycle.

Are there any setup or onboarding fees?

No. There are no setup fees, no onboarding fees, and no fees for designing your QR codes. The only costs are your monthly platform fee and the per-transaction Stripe fee.

Why does PerkClub use Stripe?

Stripe is PCI Level 1 certified, processes payments globally with strong fraud protection, and handles UK-domiciled merchant payouts cleanly. PerkClub never stores card details — Stripe handles all card data and we receive only tokenised references.

Do I need an existing Stripe account?

No. PerkClub will guide you through creating a Stripe Express account during onboarding. First-time Stripe verification adds 10–20 minutes to setup; subsequent sessions are faster.

How often does Stripe pay me out?

Once weekly, on the same day each week, automatically. The first payout typically lands 7–10 days after your first paid member, while Stripe completes its initial verification.

What if a member's payment fails?

If a member's payment fails, their QR is automatically blocked until payment is remade. Stripe does this automatically, so you don't have to chase the payment yourself.

Do I need to handle VAT on memberships?

Yes — like any UK service, memberships are subject to VAT rules based on your business's VAT status.

Yes. Refunds can be triggered from the Stripe dashboard and are processed back to the original payment method.

How does Apple Wallet membership work?

When a customer signs up via QR code, they tap 'Add to Apple Wallet' and the branded membership pass appears in their iPhone Wallet alongside their bank cards. No app download, no Apple ID setup beyond what they already have, and no further taps needed for daily use.

How does Google Wallet membership work?

On Android, the same QR-scan signup flow ends with 'Add to Google Wallet'. The pass appears in the customer's native Google Wallet (or Wear OS wallet on supported devices) — same UX, no separate Android app.

What happens if a customer changes phone?

Apple Wallet and Google Wallet sync passes through the customer's iCloud or Google account, so a new device automatically restores the membership pass. If something goes wrong, the customer can re-add the pass from their account dashboard in seconds.

Does the wallet pass show up on the Apple Watch or Wear OS?

Yes. Apple Watch wearers can show their pass directly from the Watch's Wallet app. Wear OS supports Google Wallet passes on supported devices. Staff scan it the same way as a phone.

Can I customise the wallet pass design?

Yes. We use your logo and brand colours however you can change this in the platform should you want to.

How do customers sign up?

They scan your QR code (or visit your membership link), choose a plan, enter their payment details, and save their membership pass to their phone wallet. The whole process takes about 30 seconds.

What if a customer wants to cancel?

Customers can cancel their membership at any time from their member dashboard. Their membership remains active until the end of their current billing period.

Is payment data secure?

Absolutely. All payments are processed by Stripe, which is PCI Level 1 certified — the highest level of security in the payments industry. We never store card details on our servers.

Can a member share their pass with someone else?

Memberships are personal — the pass is tied to the member's account, and staff can see the member's name on the kiosk during redemption.

How do members track their usage?

Each member has a personal dashboard showing their plan, perks, redemptions used in the current period, and renewal date.

Can a member pause their membership?

Standard PerkClub plans don't include a pause feature today — members can cancel and re-join. Pause functionality is on the roadmap for shops in highly seasonal industries.

What if I want to gift a membership?

Not at the moment but this is something that is on the roadmap.

Will members get spammed with emails?

No. PerkClub sends only useful transactional emails — welcome, payment confirmation, renewal reminders, and perk-expiry alerts. We don't send marketing broadcasts, and merchants can't bulk-email members from the platform either.

Can a member upgrade or downgrade their plan?

Yes. From their member dashboard, members can switch between published tiers at any time.

What happens at renewal?

Stripe automatically renews the subscription on the member's billing anniversary. The wallet pass updates with the new period's entitlements automatically. Members receive a payment receipt by email; they don't need to do anything.

Do unused perks roll over?

Perks reset at the start of each billing cycle (use it or lose it).

Can a member be suspended?

Yes. Merchants can suspend a member, reach out to support@perkclub.io for help.

Is there a referral programme for members?

Built-in referral mechanics are on the roadmap.

What's the cancellation policy for merchants?

Rolling 30-day contracts. Cancel any time from your dashboard. Once cancelled you will need to accept redemptions for members until the end of their billing date. You'll remain on the platform until the end of your current billing period, after which billing stops automatically. You will not be able to launch any new memberships or accept new members during this period.

What happens to my members if I cancel PerkClub?

Their subscriptions are cancelled at the end of their current period and their wallet passes are deactivated. They will be emailed saying that you have decided to cancel with PerkClub.

What's the customer-side refund policy?

PerkClub doesn't enforce a refund policy on customers — that's between you and your members. We provide the tools to issue refunds (full or partial) through your dashboard.

Can a customer chargeback a membership?

Technically yes — Stripe allows chargebacks on any card transaction. In practice, membership chargebacks are rare because the value is clearly visible and the cancel-anytime model gives customers a friction-free off-ramp. You'll be notified of any chargeback and can dispute it through Stripe.

What happens if I close my shop permanently?

Please get in contact with support@perkclub.io

I currently use a stamp card. Should I switch?

If your customers visit weekly or more often and your average ticket is over £3, a paid membership will outperform a stamp card on revenue and retention. Most shops run both for 60–90 days, then quietly retire the stamp card once members reach critical mass.

I'm on a points-based loyalty platform. Can I migrate?

Yes. PerkClub doesn't import points balances (the model is incompatible) but you can keep your existing points programme running while you launch a parallel membership and let customers pick. Most shops find members convert organically over a few months.

I use Square Loyalty / a POS-bundled scheme. Why move?

POS-bundled loyalty is convenient but tied to your till provider. PerkClub is POS-agnostic and built around recurring revenue, not retroactive points. Many shops keep their POS for transactions and use PerkClub for memberships — the two coexist cleanly.

Can I run PerkClub alongside my existing scheme?

Yes, and many shops do — especially during the launch phase.

How do I move existing customer email addresses across?

Memberships are opt-in by signup, so customers re-enter their details when they join. This is deliberate: it ensures GDPR consent is fresh and avoids inheriting stale data.

I'm a coffee shop. What does a typical membership look like?

Most independent UK coffee shops sell daily-coffee plans at £30–£50/month: 1 hot drink per day, 10% off pastries, plus a small extra (priority seating or a free birthday upgrade). See our coffee-shop guide for the full design playbook.

I'm a barber. Does PerkClub work for booking-led businesses?

Yes — PerkClub doesn't replace your booking system (Booksy, Fresha, Square Appointments, etc.). It sits alongside it. Members get priority booking through your existing flow, and the PerkClub kiosk handles redemption when they arrive.

Designed for businesses that rely on walk-ins

Turn your customers into members

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Your membership wallet

Perks this month

Locals supported

Memberships

Foxhole Coffee

Barista Plan · £40/mo

Coffees today1 of 1

Coffees this month12 of 15

Borough Bakery

The Saturday Loaf · £24/mo

Loaves this week1 of 1

Adams Barber

Monthly cut · £34/mo

Cuts this month0 of 1

Foxhole Coffee · Overview

Paid this month

£4,247

+38%vs March

Last redemptions

Live

Phoebe Pearlson

Flat white · 1 of 1

2m ago

Priya Shah

Cappuccino · 1 of 1

14m ago

Emin Dowley

Pastry · 1 of 1

38m ago

Rozza Merz

Flat white · 1 of 1

1h ago

Active members

+9 in the last 30 days

Foxhole Coffee · Overview

Paid this month

£4,247

+38%vs March

Last redemptions

Live

Phoebe Pearlson

Flat white · 1 of 1

2m ago

Priya Shah

Cappuccino · 1 of 1

14m ago

Emin Dowley

Pastry · 1 of 1

38m ago

Rozza Merz

Flat white · 1 of 1

1h ago

Active members

+9 in the last 30 days

Merchant experience

Quiet Mondays. Empty afternoons. Revenue that depends entirely on who walks through the door.

Footfall is unpredictable. Your income doesn't have to be.

Tap any card to see the fix

For independent businesses

Built for businesses like yours

From coffee shops to salons, PerkClub makes memberships simple for any walk-in business.

Coffee Shops

Turn regulars into revenue

The Daily Grind

1 coffee per day

10% off pastries

Priority seating

£40/mo

Learn more

Bakeries

Fresh faces, daily

Fresh Start

1 pastry per day

Free coffee upgrade

Early access to specials

£38/mo

Learn more

Barbers

Chairs full, every week

The Regular

1 cut + 1 trim per month

Free beard oil

Priority booking

£45/mo

Learn more

Florists

Blooms on repeat

Bloom Club

1 bouquet per week

10% off arrangements

Seasonal extras

£90/mo

Learn more

Salons

Loyalty that looks good

Glow Up

1 blowdry per month

15% off treatments

Birthday pamper

£49/mo

Learn more

Any Walk-In

Your business, your way

Design yours →